Rescue 15 is a telephonic aid provided by the police to facilitate and cater emergencies. All calls are received and responded by 3 assistants through their telephones. Data recorded from callers include the caller’s name, time & date of the incident, place of incident, detail of concerned police station and nature of crime whereas the data is also forwarded to Chief Minister's Complaint Cell.
Rescue 15 is providing following services to the people:
- 24-hour emergency helpline
- Computerized verification of vehicles
- Elite emergency combat teams
- Child lost/ found center
- Anti-riot reserve
- Mobile crime scene unit
- Bomb disposal squad
- Police armed reserve
- Fire brigade
- NADRA (ID Card) verification system for investigation
Processing of Complaints
After a call is received, the team leader can guide assistants and provide suggestions and instructions.
- Information of any heinous or cognizable offence is immediately passed on to DPO by the head of rescue 15
- Team leader also passes the information to wireless control. Wireless control directs police mobile towards crime scene/point of incident
- Wireless control passes information to nearest patrolling vehicle for dispatching to the point of occurrence for prompt response
- Police mobile reaches at the crime scene within 3 to 5 minutes in urban areas and 7 to 10 minutes in rural areas
- After receiving information from wireless control that police mobile has reached to the place of incident, team leader calls the aggrieved or victim through official landline number to verify whether police mobile has reached at the said place or not
- To initiate legal proceedings against the offender, caller is advised to contact the concerned police station.
It was realistically observed that the prevailing system to supervise the patrolling duties and checking of mobile vehicles was not that effective as it should be. In spite of vigorous checking by the supervisory officers, proper encouragements and at times harsh punishments awarded to the delinquents, some police officials usually convey wrong replies of their positions during mobile patrolling to the control rooms and supervisory officers.
So, there was a dire need of some catalyst to monitor the patrolling officers through the use of information technology and achieve the following objects:
- Effective surveillance of the police mobile vehicles, especially during night hours
- Immediate relief to the general public
- Effective picketing
- Quick response time to the crime scene
- Prevention of crime
- Improving response time
- Calculation of the distance travelled by mobiles in a particular time
- Intelligent and effective management of fuel
- Effective patrolling
- Red handed arrest of criminals